Last updated: October 5, 2026
We want you to be satisfied with your purchase. Birdiesoffer offers free returns within 30 calendar days. We do not offer direct exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order. In most cases, placing a new order is faster than waiting for an exchange.
Return Window
You may request a return within 30 calendar days of delivery. Returns requested after this period may not be accepted.
Return Conditions
To qualify for a return, the item must be:
- Unused and in the same condition in which you received it
- Returned with the original packaging
- Free from damage caused by the customer
- Accompanied by proof of purchase or order number
If the item has a quality defect, damage from shipping, or is incorrect, contact us right away. We will review the issue and provide the correct return instructions.
How to Start a Return
- Contact us at info@birdiesoffer.com or +1 334-300-5319 within 30 calendar days of delivery.
- Provide your order number, the item you want to return, and the reason for the return.
- If your return is approved, we will send a prepaid return label within 1 business day during our service hours, Monday – Friday, 9:00 AM – 6:00 PM CT.
- Pack the item securely in its original packaging.
- Ship the item using the prepaid label.
- Once we receive the return, we will inspect it and process your refund.
Return Shipping Costs
Return shipping is free for approved returns. We provide a prepaid return label. There is no restocking fee, no reset fee, and no additional return fee.
- Customer remorse returns: If you changed your mind or no longer want the item, you may return it within 30 calendar days. We cover return shipping and provide a prepaid label. The item must still meet the return conditions above.
- Defective, damaged, or incorrect items: If the item is defective, damaged during shipping, or not the item you ordered, contact us with your order number and photos if possible. We cover return shipping and issue a refund after inspection. We do not process direct exchanges.
Return Address
Birdiesoffer
468 County Road 13, Autaugaville, AL 36003, United States
Please do not send returns to any other address unless we instruct you in writing.
Refund Timeline
After we receive your return, we inspect it and process the refund within 1–2 business days. The refund is sent to your original payment method. Your bank or payment provider usually posts the refund within 7–10 business days after we process it. The exact posting time depends on your bank or payment provider.
Non-Returnable Situations
We may refuse a return if the item is used, damaged by the customer, missing parts, or returned outside the 30-calendar-day window. If we refuse a return, we will contact you with the reason.
If you have questions about returns or refunds, contact us at info@birdiesoffer.com or +1 334-300-5319.